Shipping policy

1. How will my delivery be shipped and what are the costs?

Shipping from US Warehouse: 

Mainly via UPS and FedEx, with delivery times ranging from 2 to 7 days.

Shipping from China Warehouse:

• Small to Medium-sized Items:Primarily shipped via EMS with a delivery time of 10 to 20 days.
• Oversized or Heavy Items:Shipped via China Post with a delivery time of 15 to 25 days.

Shipping Charges:

• Orders overor equal $2000 qualify for free shipping.
• For orders under $2000, shipping charges are calculated based on weight: $12 per kg, and so forth.

Note:

1. Receiving Time:Processing Time (normally 24 hours) + Shipping Time. For pre-order items, please refer to the product page information.
2. If the product is out of stock in the US warehouse, it will be shipped from the China warehouse.
3. Additional surcharges may apply to remote areas and islands. Some remote locations may not be serviceable. Please consult customer service for detailed information.

2. Where can I track my order status?

Once your order has been shipped, please click on Order Tracker or use the provided email address to track your order status. Registered users can also log in to "My Orders" in the Personal Center to track their order.

3. Why are orders sent in separate shipments?

• Products may be sourced from different warehouses.
• Your order may exceed weight limits for a single package.
• The system automatically splits packages if your order includes pre-sale items.

4. Why did I receive a notification from logistics?

If your package hasn't cleared customs or there are address issues causing delivery failure, carriers like FedEx, DHL, or others may require additional information from you (the importer). Please promptly contact the carrier to provide the necessary details to avoid delivery delays.