Selens After-Sales Policy

We want you to have the best experience with Selens gear. If you are not satisfied with your purchase, please review our return and warranty protocols below.

1. 30-Day Return Policy

You have 30 days from the date of delivery to request a return. To be eligible:

• The product must be in its original packaging, unused, and in the same condition as received.
• Proof of purchase (Order ID) from selens.com must be provided.

2. Return Costs & Fees

• Non-Quality Returns: For returns due to personal preference or compatibility issues, the customer is responsible for all shipping costs. Additionally, a 2–5% processing fee (charged by the payment gateway/bank) will be deducted from the refund amount.
• Quality Issues: If the product arrives defective or damaged, please provide photos/videos within 7 days of delivery. We will arrange a replacement or full refund at our expense.

3. 3-Year Limited Warranty

We offer a 3-year warranty on professional photography equipment against manufacturing defects.

Important: Warranty services are strictly limited to products purchased directly via selens.com or our official authorized dealers. Products purchased through unauthorized dealers, unofficial channels, or second-hand platforms are not eligible for our warranty program.

4. Warranty Exclusions

The warranty does not cover:

• Accidental damage (drops, water damage, etc.).
• Unauthorized repairs or modifications.
• Normal wear and tear.
• Consumable parts (e.g., certain light bulbs or batteries) unless they were defective upon arrival.

5. How to Initiate a Claim

Please contact our support team at [email protected] with your order number and a brief description of the issue. Our team will guide you through the next steps within 2 business days.