Shipping Policy
Thank you for choosing selens.com. We strive to provide the best shipping experience for our photography community. Please review our shipping terms below.
1. Order Processing Time
All orders are processed, assembled, and shipped from our warehouse. Processing typically takes 24–36 hours (excluding weekends and holidays). Once your order is dispatched, a tracking number will be sent to your registered email address.
Usually, there are two tracking numbers for your order: one for international tracking and the other for last-mile domestic tracking. Our warehouse team typically updates your order once they receive both numbers from the carrier.
If you need the tracking number urgently, please submit a ticket through our support center.
Note: Processing time for pre-order items will be specified on the respective product page.
2. Estimated Delivery Time
[Update 2026/03/18] Middle East shipments may be impacted by air restrictions. Please contact us prior to ordering.
Since delivery times cannot be calculated in real-time at checkout, please refer to the following estimates for your region:
| Region / Country | Estimated Transit Time |
|---|---|
| United States / Canada | 7-14 Business Days |
| Europe (UK, DE, FR, etc.) | 8–16 Business Days |
| Australia / New Zealand | 5–13 Business Days |
| Japan and South Korea | 4-9 Business Days |
| Southeast Asia | 5-10 Business Days |
Note for Oversized Items: Due to transport restrictions, certain heavy items (e.g., large c-stands or backgrounds) may be shipped via sea freight, which typically takes 20–40 days.
For oversized or heavy items (such as production carts or extra-long light stands), carriers charge additional freight surcharges. Since these extra fees are not included in the standard shipping cost at checkout, our team will contact you regarding the updated shipping fee. The price difference must be settled before we can dispatch your shipment.
You may also choose to modify or cancel your order, or switch to a slower shipping option to reduce freight expenses.
3. Free Shipping Policy
We offer Free Standard Shipping on orders over $299 USD. Please note that this offer is currently only available for customers in the United States and Canada.
[Update 2026/05/26] We have raised shipping fees for most regions worldwide due to fuel surcharges implemented by carriers in response to rising oil prices.
If you can accept a slower shipping method, we can offer a lower shipping fee. Feel free to contact us before placing your order.
We hope for world peace, just as you do.
4. Customs, Duties, and Taxes
As we ship internationally from Mainland China, your order may be subject to import duties and taxes once it reaches your country. All additional charges for customs clearance are the sole responsibility of the customer. Selens has no control over these charges and cannot predict what they may be. If you receive a notification from DHL or FedEx regarding customs clearance, please cooperate promptly to avoid delivery failure.
5. Separate Shipments
To ensure you receive your gear as quickly as possible, items in your order may be shipped in separate packages if they are coming from different warehouses or exceed weight limits.
6. Delivery Issues
Selens is not liable for delays caused by third-party shipping providers or customs departments. However, if your package is significantly delayed or lost, please contact our support team, and we will assist in coordinating with the carrier.
